Cancel anytime
You can cancel a Basic or Pro subscription at any time, in two clicks: open the studio, click your name at the top left, choose “Manage subscription”, then “Cancel subscription”.
- You keep your plan until the end of the month or year you have already paid for.
- After that you move to the Free plan and are not charged again.
- Your account and saved work stay put, so you can subscribe again whenever you like.
14-day money-back guarantee
If yozhik isn’t right for you, email zacosadchuk@gmail.com within 14 days of your first payment for a plan and we will refund it in full, whether or not you have used it. This also applies within 14 days of a yearly renewal.
We will also cancel the subscription for you, so you won’t be charged again.
Monthly renewals
Monthly renewals are not refunded once the new month has started, because you can cancel at any time before it renews. We don’t give part refunds for unused days, but you keep your plan until the end of the month you paid for.
When we always refund
- You were charged by mistake, or charged twice.
- You were charged after you cancelled.
- A serious fault on our side stopped you using your plan for a long time and we couldn’t fix it.
How refunds are paid
Email zacosadchuk@gmail.com from the address on your account and tell us which payment it is about. We reply within 3 working days. Approved refunds go back to the card or payment method you paid with, through our payment partner Stripe. They usually appear within 5 to 10 working days, depending on your bank.
If a refund ends your subscription, your account moves to Free straight away.
Your legal rights
This policy is in addition to your rights under consumer law, which it does not reduce. In the UK and EU you have the right to cancel a new subscription within 14 days; our money-back guarantee above gives you at least that, with a full refund.
See also our Privacy Policy and Terms of Service.